This policy explains how information submitted through this website may be used to respond to pump, parts, warranty, dealer and resource requests. We keep the policy plain because most visitors simply want to know how their contact details and project notes are handled.
Inquiry forms may collect name, email, phone, company, country, pump category, model number, installation notes and message content. Search fields may collect the keywords entered by the visitor. Standard server logs may record technical information such as browser type, time of visit and requested pages.
Submitted information is used to answer the request, identify relevant pump resources, route dealer or service questions and improve the clarity of website content. We do not sell inquiry details as a marketing list.
Some visitors include installation descriptions, model labels, site conditions or photos in a support message. Those details are used only to understand the pump question and provide a more accurate response. Please avoid submitting sensitive personal information that is not needed for the request. If a job note contains information about a property, tenant, customer or facility, make sure you have permission to share it for support purposes.
Inquiry records may be retained while a request is active and for a reasonable period afterward so support can understand prior communication, product references and warranty context. We use reasonable administrative and technical measures to protect submitted information, but no website transmission can be guaranteed as completely secure.
Information may be shared with authorized support contacts, dealers or service partners when that is necessary to answer the visitor's request. We may also disclose information when required by law or to protect website security.
You may request correction or deletion of submitted contact information by contacting support. Some operational records may need to be retained when they relate to a service request, warranty discussion or compliance obligation.